Refunds & Exchanges
Any issues? Please email us firstname.lastname@example.org. We'll do our best to help you.
We will refund or exchange for change of mind on regularly stocked items provided the following conditions are met
- Goods are in the original packaging, tagged & in original new condition
- The refund/exchange request is notified within 7 days of purchase & received back within 14 days of purchase.
- Delivery costs will not be refunded and return, tracked postage must be paid by the customer.
- The refund will be completed upon inspection of goods & issued once the above conditions are satisfied.
- Custom orders generally cannot be cancelled for change of mind. If extenuating circumstances, a refund will take place and 10% fee applied.
We will refund or exchange for a faulty product according to relevant Australian Consumer Guarantees. If you believe your product has a manufacturing fault, please contact us to discuss.
Standard flat rate $15
Express flat rate $25
Orders over $200 free